Useful Information

1. About Experiences

How are the offers selected?
Yotus has a special team dedicated to select just unique and professional offers. As we prefer quality over quantity, we select partners who fits our criteria of seriousness, quality, credibility and, mainly, alignment with our purpose of offering transformative experiences.

Are there any restrictions to participate in the experiences offered?
Some activities may require a level of physical exertion. To find out if the experience suits you check the "Difficulty Level" on the experience page or contact the organizer directly through your account.
How far in advance should I book my experience?
It depends on whether you will need documents such as visas and vaccinations. In this case, it is important that you plan ahead so you have time to settle these issues, in addition to purchasing your airline ticket.


2. About Reservations

I can’t find my reservations.

If you do not find your reservation in “My Bookings”, it is possible that you entered with a different email than the one you registered when you made the purchase.
To find your reservation, you must log in with the same email that you used to buy your trip.
If you do not find it anyway, please contact us at support@yotus.com.

3. About My Account

Do I need to pay to have an account?
No, creating your account is completely free of charge!

How do I create an account on Yotus?
Just click on Register at the homepage top bar and fill in the fields. It takes less than a minute!

How do I access my account?
Just click on Login at the homepage top bar and fill in your email and password.


4. Know before you Go

Vaccinations - there might be vaccination requirements for the place you are going to visit. If so, it is important to plan ahead, as some vaccinations must be made at least 10 days before the departure date.
Visa - if you are going to visit another country, it is important to check the visa requirement to enter the country, the procedures and the time for issuing it.

Weather conditions - check the weather conditions of the location at the time you will participate in the experience, so you can prepare a luggage with suitable clothes and items needed for that weather!

Always read carefully the recommendations of the retreat organizers and do not hesitate to contact us if you have any questions! Also, we are always here to help if you need any assistance.

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