Let's travel!? with COVID19 protocols.

Let's travel!? with COVID19 protocols.
Today hotels have a program to transform the customer experience in the context of Covid-19, developing operating strategies obtaining maximum security for employees and customers, reducing contact and people interactions and optimizing operational processes

As the world slowly opens its borders and travel becomes a more real scenario, we are all preparing to enter this new phase: us, as experience organizers and you, as travelers.

And since we knew that this moment would bring new doubts and concerns we did a survey in our social medias to understand what you would like to know before you book your next trip.

We then visited a Yotus partner in Brazil, and asked them the questions brought by you, our clients and friends. Of course, not all organizers will be applying the same measures, but we have here an example of what most of the Hotels/Retreat Organizers are applying in terms of hygiene, social distancing and preventive measures.

Today hotels have a program to transform the customer experience in the context of Covid-19, developing operating strategies obtaining maximum security for employees and customers, reducing contact and people interactions and optimizing operational processes. These measures also reassure us to opt for hotel instead of private lodging, because in addition to the care described above, we know that hotel packages include activities, classes and therapies that greatly benefit our well-being.

covid19 protocols

As an example of this brazilian partner, the hygiene measures adopted were:

  • Special plan for prevention and maintenance of air conditioning equipment;

  • Use of personal protective equipment (PPE) and specific hygiene;

  • New protocol established for the laundries on the procedures of washing and collection of clothes during the lodging and after the exit of the client, avoiding cross contamination;

  • The guest may decide to request or not the cleaning service during his stay. The cleaning will be done when the client is out of the apartment;

  • After the disinfection of apartments and meeting rooms all items of frequent use already sealed are disinfected;

  • Alcohol dispensers in antiseptic gel have been installed for hand cleaning in common areas;

  • Customers may purchase a protective mask at the inn (if they do not have them).

Main actions for health protection:

  • Before the guest's arrival, he/she is contacted so that all the measures that are being taken are informed, information is requested for the virtual check-in and informed of how his/her stay will be. This information will be transmitted via Whatsapp, telephone or e-mail. An acrylic partition has been installed at the reception allowing greater proximity between the employee and the guest;

  • Signage boards and Area Restrictions;

  • Reduction of hotel capacity, prior scheduling for use of collective areas, thus ensuring social distance;

  • Prevention Seal Covid-19 and Responsible Tourism Seal: both seals attest and guarantee hygiene, disinfection and quality standards in all operational processes.

  • Digital concierge through Whatsapp to serve clients individually or in groups.


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